Safer Healthcare and the System Safety Group
The System Safety Group facilities improvement of access to safe, reliable, and effective healthcare; an essential requirement for the sustainment and prosperity of rural communities. We work with an extensive multidisciplinary network of human factorsinformatics, cognitive systems engineering, and other specialists to match client needs with appropriate expertise.

Jeff Brown, MEd Principal: Jeff has more than 20 years’ experience applying human factors and systems-design principles to improve the safety, efficiency, and efficacy of health care. He draws upon experience not only in health care, but from lessons learned in support of collaborative improvement in many safety-critical domains. These include border security, public safety, flight operations, regional electrical transmission, and naval operations, among others. The first twenty years of Jeff's career were in aviation, as a pilot and educator. He is a co-recipient of a John M. Eisenberg award for System Innovation. The Eisenberg award is the highest patient safety award given by the Joint Commission and National Quality Forum. He earned his M.Ed. and B.S. degrees at the University of Maine.

Sarah Taylor, MBA, FACMPE, Senior Consultant: has more than 30 years of experience as an executive leader in primary care organizations, hospitals, and state government.  She has extensive experience in systems-based approaches to patient safety and advocates extending the principles of patient safety management to include home and community.  She is a proponent of team-based, co-productive, health care with emphasis on addressing health related social needs, mitigating health disparities and the recovery and sustainment of rural healthcare services. She earned her MBA and B.S. degrees at the University of Maine and is a Fellow of the American College of Medical Practice Executives.
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